Terms and Conditions
Buying of goods
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
By submitting your order you are agreeing to be bound by the terms and conditions of sale. Made to measure clothing is not bound by standard distant selling regulations and by placing an order for made to measure clothing you are entering into a contract with us and consenting to have us carry out the necessary work without further communication.
Dispatch time will be 2-3 working days from time of order.
If the item you have ordered is out of stock, you will be contacted to either be offered an alternative option, refund or placed onto our back order system.
Free postage on all orders over £100
£2 postage on orders up to £29
£4 postage on orders between the value of £29 - £99
We will accept the return of non-tailored items only if they are unopened and in their original condition. You must notify us of your intent within 7 days after the day you receive your order. A full refund will be made within 30 days of cancellation. We require our customers to cover the cost of returning.
Made to measure clothing is covered by a 30 day guarantee. We warrant all our workmanship is of the highest quality and promise to carry out any alterations free of charge on any tailored uniforms found to be ill fitting within 30 days of receipt of your completed order. In the event that you are not completely satisfied with your uniform and would prefer to return for a refund you must notify us within 7 days following the day of receipt of your order following the procedure outlined below. We will make a full refund within 30 days on faulty or shoddy workmanship. Unfortunately we cannot make refunds on worn, soiled or damaged kits.
Refunds or suitable replacements will be offered on all goods found to be of unsuitable quality. This guarantee does not affect your statutory rights. If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the delivery charges incurred in sending the item to you and your costs in returning it to us.
Second-hand good are non-returnable.
How to return an item:
Please send a message via the Contact Us option and once we have confirmed your intent, please post to:
Eastern District Tailors Ltd
6 Shute Road
Note: For your protection we recommend that you use a recorded-delivery service.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found on the Governments Legislation Website.
All prices are denominated in (GB) Pounds Sterling. Vat at current UK rates (currently 20%) will be added to all orders.
Eastern District Tailors Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
This returns policy does not affect your statutory rights.